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Shipping Policy | 运送政策

Shipping Policy

Processing Time

All orders are processed within 2–5 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Custom Orders (Bulk Customisation)

Please note: For custom orders exceeding 20 pieces, please allow up to 14 business days for processing before shipment. We will notify you once your order is ready to ship.

Domestic Shipping (Malaysia)

  • Standard shipping: 3–7 business days
  • We ship via reputable local couriers (e.g., J&T, Pos Laju)
  • Free shipping on orders above RM150

International Shipping

  • International orders typically take 7–21 business days depending on destination
  • Shipping fees and delivery times vary by country
  • Customers are responsible for any customs duties or import taxes

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your parcel through the courier's website.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will do our best to resolve the issue promptly.

运送政策

处理时间

所有订单将在 2–5 个工作日内处理。周末或公假日下单的订单将在下一个工作日处理。

定制订单（批量定制）

请注意：超过 20 件的定制订单，发货前处理时间最长需 14 个工作日。订单准备好后，我们将通知您。

马来西亚本地配送

  • 标准配送：3–7 个工作日
  • 我们通过可靠的本地快递公司发货（如 J&T、Pos Laju）
  • 订单满 RM150 免运费

国际配送

  • 国际订单根据目的地通常需 7–21 个工作日
  • 运费及配送时间因国家而异
  • 顾客需自行承担任何海关关税或进口税

订单跟踪

订单发货后，您将通过电子邮件收到跟踪号码，可登入快递公司网站查询包裹状态。

丢失或损坏的包裹

如果包裹丢失或损坏到达，请在预计送达日期的 7 天内联系我们，我们将尽快为您解决问题。