FAQ | 常见问题

Frequently Asked Questions (FAQ)

Q: Can I customise products with my own logo?

A: Yes! We offer custom logo printing on selected items such as tees and tote bags. Please contact us via email or our contact page for customisation enquiries and minimum order quantities.

Q: How long does delivery take for custom orders?

A: For standard orders, domestic (Malaysia) delivery takes 3–7 business days and international orders take 7–21 business days.

Please note: For custom orders exceeding 20 pieces, please allow up to 14 business days for processing before shipment. We will notify you once your order is ready.

Q: What payment methods do you accept?

A: We accept major credit/debit cards, online banking, and other payment methods available at checkout.

Q: Can I return or exchange an item?

A: Please read our return and exchange policy carefully:

Logo-printed / Customised items: Items that have been printed with a custom logo are strictly non-refundable and non-exchangeable. Exceptions are only made if the item has a manufacturing defect (e.g., loose threads, holes, or damage caused during production). In such cases, only the defective pieces may be exchanged.
Jewellery items: All jewellery is non-refundable and non-exchangeable. Every piece undergoes strict quality control (QC) before dispatch.
Shipping damage or lost parcels: We are not responsible for items damaged in transit or lost parcels. Customers are advised to file a claim directly with the respective courier or shipping company for compensation.

Q: How do I track my order?

A: Once your order is shipped, you will receive a tracking number via email. Use it to track your parcel on the courier's website.

Q: Do you ship internationally?

A: Yes, we ship worldwide! International shipping fees and times vary by destination.

常见问题 (FAQ)

Q：我可以定制印上自己的 logo 吗？

A：可以！我们提供选定商品（如T恤、手提袋）的定制 logo 印刷服务。请通过电子邮件或联系页面向我们查询定制详情及最低订购数量。

Q：定制订单需要多久才能发货？

A：标准订单：马来西亚本地配送需 3–7 个工作日，国际订单需 7–21 个工作日。

请注意：超过 20 件的定制订单，发货前处理时间最长需 14 个工作日。订单准备好后，我们将通知您。

Q：支持哪些付款方式？

A：我们支持主要信用卡/借记卡、网上转账及结账时提供的其他付款方式。

Q：可以退换货吗？

A：请仔细阅读我们的退换货政策：

印有 logo 的定制商品：已印刷定制 logo 的商品一概不接受退款或换货。仅当商品存在生产缺陷（如採线、破洞或生产过程中造成的损坏）时，才可申请换货，且仅限于有缺陷的商品。
首饰类商品：所有首饰一概不接受退款或换货。每件首饰均经过严格的出货前质量检查（QC）。
运输损坏或包裹丢失：我们对运输过程中造成的损坏或包裹丢失概不负责。顾客请直接向相关快递公司提出索赔申请。