Dasar penghantaran

Shipping Policy | 运送政策

Last updated: May 2026 | 最后更新：2026年5月

Order Processing | 订单处理

All orders are processed within 1–3 business days upon payment confirmation. For custom and personalised orders, additional production time of 7–14 business days may be required. You will be notified via email once your order has been shipped.

所有订单在付款确认后1至3个工作日内处理。定制及个性化订单可能需要额外7至14个工作日的生产时间。订单发货后，我们将通过电子邮件通知您。

Shipping Destinations | 运送范围

We currently ship within Malaysia, Singapore, and the United Kingdom. For other international shipping enquiries, please contact us at enquiry.josi@gmail.com.

我们目前提供马来西亚境内、新加坡及英国的运送服务。如需其他国际运送，请联系 enquiry.josi@gmail.com。

Shipping Rates | 运费

Shipping rates are calculated at checkout based on your delivery address and order weight. Free shipping promotions may be available from time to time — please check our website for current offers.

运费根据您的收货地址及订单重量在结账时计算。我们不定期提供免运费优惠，请留意网站最新资讯。

Delivery Timeframes | 预计送达时间

West Malaysia（西马）：3–5 business days 个工作日 East Malaysia（东马）：5–10 business days 个工作日 Singapore（新加坡）：5–10 business days 个工作日 United Kingdom（英国）：14–21 business days 个工作日

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier conditions, public holidays, or unforeseen circumstances.

以上时间仅供参考，不作保证。因快递状况、公共假期或不可预见情况可能导致延误。

Order Tracking | 订单追踪

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your parcel through the respective courier's website.

订单发货后，您将通过电子邮件收到追踪号码，可前往相应快递公司网站查询包裹状态。

Failed Delivery & Returned Parcels | 派送失败与退回包裹

If a parcel is returned due to an incorrect address or failed delivery attempts, re-delivery charges may apply. Please ensure your shipping address is accurate at the time of checkout.

如因地址错误或多次派送失败导致包裹退回，可能需支付重新派送费用。请在结账时确保收货地址正确无误。

Damaged or Lost Parcels | 损坏或遗失包裹

JOSI is not responsible for parcels lost or damaged in transit. If your parcel arrives damaged, please contact us within 48 hours of receipt with photos at enquiry.josi@gmail.com and we will assist you in filing a claim with the courier.

JOSI 对运输途中遗失或损坏的包裹不承担责任。如收到损坏包裹，请在收货后48小时内附上照片联系 enquiry.josi@gmail.com，我们将协助您向快递公司提出索赔。

For any shipping enquiries, please contact us at: 如有任何运送相关问题，请联系我们：

enquiry.josi@gmail.com